Kingston upon Hull City Council
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Kingston upon Hull City Council | ||||
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| Customer Feedback Scheme |
| Kingston upon Hull City Council recognises the importance of delivering high quality services that meet your needs. How you see the service provided by us determines whether we succeed or fail. As part of our pursuit of Service Excellence, we want to know your views about the services provided - good or bad. If you have a suggestion that may improve the services we provide let us know. All of this information will help us to remain a Council that:
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| How to Feedback Your Views to Us |
| You can let us have your views in many ways. You can write to the directorate concerned, visit one of our offices, telephone or fax us. If you have feedback about any service and are not sure who to contact, please telephone the general Council Switchboard on 610610, and they will put you in contact with the directorate that will deal with your comments. Alternatively you may wish to write to us at: Kingston upon Hull City Council Guildhall Alfred Gelder Street Kingston upon Hull HU1 2AA |
| Your views might include: Compliments This could be a simple thank you about the level of service provided by a member of our staff. Comments Comments can cover anything else that isn't a compliment or complaint. It might be a suggestion about how we can improve our service. Complaints If you complain about any of our services, we will acknowledge your complaint by sending you a leaflet explaining what will happen. We will also give you the details of the person handling the complaint, who must reply to you within two weeks. If this is going to take longer, they will write to you and let you know when you will get a reply. Once we have dealt with your complaint, we will telephone you within 10 working days to ask if you are satisfied with our findings. The Social Services and Education Services have different procedures, which are governed by law and details are available from these directorates on the following telephone numbers: Education: Tel. 613161 Social Services: Tel. 616163 A booklet on the Feedback Scheme operated by the council can be obtained from any council office or ring 610610. |
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Kingston upon Hull City Council The Guildhall Alfred Gelder Street Kingston upon Hull HU1 2AA |
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